These pants are too big

An English dialogue in a department store.


A customer wants to return pants he bought the other day.

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Play Dialogue

Customer: I bought these pants here the other day, but they’re too big. I’d like to return them.
Service: Do you have your receipt with you?
Customer: Sure, here you go.
Service: Sir, these pants were on sale. We don’t take returns on sale items.
Customer: How about a store credit?
Service: I’m afraid there are no returns at all on sale merchandise. I’m sorry, there is nothing we can do.